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Help Desk Ticket

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eLearning Help Desk

  • Ask questions and report problems with the eLearning software.
  • Contact your instructor for any issue with accessing quizzes or content or if your quiz needs to be reset.
  • Questions received outside of normal business hours will be processed the next business day.
  • eLearning Help Desk business hours: Monday – Thursday: 7:30 am-5:30 pm
  • Call (989) 686-9401 to arrange one-on-one D2L training.

Use your Delta College email address for correspondence when submitting a Help Desk ticket. E-mails are reviewed on a regular basis and handled as quickly as possible.

Course Merge Request

Course Merge Request form

https://elearning.delta.edu/d2l/home

Sample reasons to contact eLearning-

  • eLearning (D2L Brightspace errors/questions/concerns
  • TechSmith Relay
  • Zoom
  • Virtual Classroom
  • Video Assignments
  • PackBack
  • Ally
  • Quick Eval
  • Book Publisher Content
  • Faculty Enrollments
  • Merged Courses

All other questions should be directed to the indicated area

  • Microsoft Office downloads (OIT)
  • Email (OIT)
  • Portal (OIT)
  • Single Sign On – SSO (OIT)
  • Registration’s (Registrar’s)
  • Self-Serve Grade Input (Registrar’s)
  • Grade questions (Instructor)
  • Content Questions (Instructor)
  • Book Requirements (Bookstore)



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